ReCreativity Privacy Policy

Last updated: 14th September 2022

Introduction

This privacy policy sets out how ReCreativity Ltd uses and protects any information that you give ReCreativity Ltd, our policies regarding the collection, use and disclosure of personal data when you use our website or services, and the choices you have associated with that personal data. ReCreativity Ltd may change or update this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. You can check when our policy was last updated by checking the "Last Updated" date provided at the top of our privacy policy (above this paragraph).

Who We Are

ReCreativity Ltd designs and sells a limited range of home and garden furniture designs, made to order. Customers place orders with us and secure their orders with a down payment (deposit payment). The finished products are made and delivered to our customers within 2-6 months of order. ReCreativity Ltd is a registered business in the United Kingdom, registered in England and Wales, company number 14327674, with registered address 9 Fairyfield Avenue, Birmingham, England, B43 6AG. ReCreativity Ltd can be contacted by email (This email address is being protected from spambots. You need JavaScript enabled to view it.), or in writing to ReCreativity Ltd, 9 Fairyfield Avenue, Birmingham, England, B43 6AG. Throughout this policy, we simply refer to ourselves as "ReCreativity" for simplification purposes.

Definitions

Definitions of terms used in our privacy policy:

Personal Data: Personal Data means data about a living individual who can be identified by such data (or from those and other information either in our possession or likely to come into our possession).
Usage Data: Usage Data is data collected automatically either generated by the use of the service, or from the service infrastructure itself (for example, the date and time a website page was visited, the browser type and/or browser version).
Cookies: Cookies are small pieces of data stored on the User's device.
Data Controller: Data Controller means the person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data is, are or are to be, processed. For the purpose of this Privacy Policy, we, "ReCreativity Ltd", are the Data Controller of your data.
Data Processor (or Service Providers): Data Processor (or a Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
Data Subject: Data Subject is any living individual who is the subject of Personal Data.
User: The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of the Personal Data.

What Information We Collect And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Personal Data

Whilst using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information we collect may include but is not limited to:

Name (full)
Email Address
Telephone or Mobile Number
You may additionally (and optionally) provide us with personally identifiable data through our contact page such as (but not limited to) Address, County/State, Province/Region, Postal or Zip code, City, Country

We only request information required for us to provide you with the service or enquiry you are asking from us, and only ask the essential information for us to do so, so for example, if you do not purchase from us but sign up for our newsletter, or contact us through our contact page form, we require your email address and full name so we may address you properly. For contact questions and sales related questions, we may request your contact number so we may speak to you in person, and for purchases, we will require your full address as well as your contact numbers.

If you purchase from us, we will send you an invoice to pay by bank transfer, or alternatively, a payment link to pay securely by debit or credit card. We do not store any payment details on our website or in our offices and may only retain the last 4 digits of the card used to pay for any orders or balance due to us. The card transaction details are securely managed by Stripe Payments.

Usage Data

We may also collect information on how this service is accessed and used ("Usage Data"). This Usage Data may include information about from where, what time and what type of device accessed our website service, but this does not incorporate personal data. This information includes (but is not limited to):

IP Address
Browser type
Browser Version
Logs of pages visited (including the time and date and time spent on such pages)
Unique device identifiers

This data is collected solely for security and trouble-shooting purposes and is deleted pending on there being no security or trouble-shooting required action on our part.

Tracking and Cookie Data

We have opted to refrain from using any tracking services on our site. The cookies in use are essential cookies only, to ensure optimum website performance when you use our website. If you decide to block all cookies on our website, it may not function properly.

Example of the types of cookies we use:

Session Cookies: We use Session Cookies to operate our Service.
Security Cookies: We use Security Cookies for security purposes to distinquish unique users and ensure their interactions with our site (such as our contact form) are secure.
3rd Party cookies: Our website uses Google Recaptcha which protects our contact page from spammers using our contact page to send messages. A session cookie is required from Google for this purpose alone (we do not utilize Google Ads or Analytics tracking).

Use of Data

ReCreativity uses the collected data for various purposes:

To provide and maintain our Service.
To notify you about changes to our Service.
To allow you to participate in interactive features of our Services when you choose to do so.
To provide customer support.
To gather analysis or valuable information so that we can improve our service.
Internal record keeping.
To detect, prevent and address technical issues.
To detect, prevent and address fraud.
To provide you with news and general information about our products through our newsletter if you have signed up for this service.

Retention of Data

Retention of Personal Data

ReCreativity will retain your Personal Data only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws or business accounting purposes), resolve disputes, and enforce our legal agreements and polices.

Retention of Usage Data

ReCreativity retains Usage Data for internal analysis and security purposes. Usage Data is generally retained for a short period of time (2-3 months) except where we require the data to strengthen or improve the security of our website, troubleshoot functionality issues or we are obliged to retain the data for legal purposes. If we retain data beyond normal requirements, this data is immediately deleted once it has served its purpose.

Security of Data

Your information, including Personal Data, may be transferred to - and maintained on - computers or servers located outside of your country, province or state, or other government jurisdiction where the data protection laws may differ from those from your jurisdiction.

If you are located outside the United Kingdom, and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

ReCreativity will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

All the information we collect is confidential between us (ReCreativity) and you, and our Service Providers where applicable (more information under Service Providers later in our policy). This Information is not passed or sold on to third parties without your knowledge or prior consent unless we are required to do so by law.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. No payment information is stored on this website or in our offices. All payments are safely and securely handled through Stripe. Despite our website not holding financially sensitive information, we still fully encrypt our website with SSL which is an extra assurance that your communications and interactions with our website are private and secure. We ask that if you make use of this (or any) website, you maintain your own good security practices which include but are not limited to:

Good passwords (not "123456" or "password"!)
Do not use the same password as other accounts you may have access credentials for such as financially sensitive accounts (online banking/finance) or your personal email
Maintain good security on your device (such as anti-malware or anti-virus)
Maintain good security on your e-mail (if an un-authorised person gains access to your e-mail in the modern world, this not only endangers your security for the contents of your e-mail but may also allow the un-authorised person to gain access to many if not all of your accounts held on websites across the web).

Please remember that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Disclosure of Data

Under certain circumstances, ReCreativity may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (for example, a court or government agency).

ReCreativity may disclose your personal data in good faith that such action is necessary:

To comply with a legal obligation
To protect and defend the rights or property of Recreativity Ltd
To prevent or investigate possible wrongdoing in connection with the services and products of Recreativity Ltd
To protect the personal safety of users of the service, products or the public.
To protect against legal liability

Correction of Data

Providing us with Accurate Data

It is your responsibility to provide us with the correct information for us to provide the service. We cannot accept responsibility if you provide us with inaccurate information which results in incorrect delivery or service problems. If you provide us inaccurate information, we ask that you update any incorrect information you may have provided us by getting in touch, by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.. Please note that if you provide an incorrect email address or delivery address, this could result in your personal information or products being sent to another individual if that address or email exists linked to another individual.